1. General Information

Soul Studio is an online fashion store offering women’s clothing, plus-size apparel, and accessories.
Our goal is to provide carefully selected, high-quality pieces with true-to-life product photos.

We currently deliver to Malaysia and Singapore only.

2. Payment Methods

We accept the following payment methods:

  • FPX (Online Banking)

  • Touch ’n Go (TNG)

  • Bank Transfer

  • Credit/Debit Card

All prices listed on our website are in Malaysian Ringgit (RM) unless otherwise stated.

3. Orders & Cancellations

  • Once an order is confirmed, no cancellations, refunds, or exchanges are allowed.

  • Please ensure you have reviewed the product details, size, and color carefully before checkout.

  • We reserve the right to cancel any order due to payment issues, product unavailability, or system errors.

4. Returns & Exchanges

We only accept returns or exchanges for defective or incorrect items.
To be eligible:

  • Notify us within 3 days of receiving your order.

  • Provide clear photos and order details for verification.

  • Returned items must be unused, unwashed, and with original packaging.

If the item is confirmed defective, we will provide a replacement or store credit.

5. Account Registration

Customers may create an account to save order history and enjoy member benefits.
You agree to:

  • Provide accurate and complete information.

  • Keep your login details confidential.

  • Accept responsibility for all activities under your account.

6. Privacy Policy

By using our website, you consent to our collection and use of personal data as described in our Privacy Policy.
We are committed to protecting your information and using it only for order processing, delivery, and communication purposes.

7. Intellectual Property

All content on this site — including images, text, design, and logo — belongs to Soul Studio.
Unauthorized copying, distribution, or commercial use is strictly prohibited.

8. Limitation of Liability

Soul Studio shall not be liable for any indirect, incidental, or consequential damages arising from the use of our site or products.
We make every effort to ensure product accuracy, but minor variations in color or measurement may occur due to screen settings or production differences.

9. Changes to Terms

Soul Studio reserves the right to update or modify these Terms at any time.
Changes will be posted on this page, and your continued use of the site constitutes acceptance of the updated Terms.

10. Contact Us

For questions or concerns, please contact us:
📧 soulsstudio.my@gmail.com (replace with your actual email)
📍 Malaysia